EBO Customer Support

Support that starts with business impact.

Every request receives a traceable reference. EBO matches it to the customer, confirms entitlement, sets severity and moves it into an accountable SLA queue.

Controlled service

Help without uncontrolled access.

01An open case is required before tenant access
02Access is limited to the modules involved
03Sensitive payroll or patient data needs named approval
04Sessions expire and remain auditable

Submit a request

Give the team enough context to act.

Do not include passwords, private customer records, patient information or payroll data. EBO will request controlled access only if diagnosis requires it.

01
Customer identity

Tell us who is affected.

We match the request to your EBO customer record before support enters any live system.

02
Business impact

Describe the operational problem.

Severity is reviewed by EBO. Choose critical only when live trading or a compliance process is stopped.